Serene Sleepwear

At Serene Sleepwear, customer satisfaction is our priority. Please read our refund and return policy carefully before making a purchase.

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1. Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

• Item must be unused, unworn, and unwashed

• Item must be in original packaging

• All tags must be attached

• Proof of purchase is required

For hygiene reasons, lingerie items may not be eligible for return if opened or worn.

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2. Non-Returnable Items

The following items cannot be returned:

• Worn or washed products

• Items without original packaging

• Clearance or sale items

• Gift cards

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3. Refunds

Once we receive and inspect your returned item:

• You will be notified via email

• If approved, your refund will be processed within 5–10 business days

• Refund will be issued to your original payment method

Please note:
Shipping fees are non-refundable unless the item was defective or incorrect.

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4. Exchanges

We only replace items if they are:

• Defective

• Damaged during shipping

• Incorrect item received

If you need an exchange, please contact us within 48 hours of delivery with photos of the issue.

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5. Order Cancellation

Orders can be cancelled within 12 hours of placing the order.
Once the order has been processed or shipped, cancellation is not possible.

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6. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again

• Contact your credit card company

• Contact your bank

If the issue still persists, contact us at:
support@serenesleepwear.com (change if needed)

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7. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

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8. Contact Us

If you have any questions regarding refunds or returns, contact:

Serene Sleepwear
Email: support@serenesleepwear.com